Privacy Policy
Last updated: November 6, 2025
This Privacy Policy describes how Pyro Puff collects, uses, shares, and protects your personal information when you visit our store, make a purchase, or interact with us online or offline.
By using our services, you agree to the practices outlined below.
Information We Collect
We collect the following types of personal information:
Information You Provide to Us:
- Name
- Email address
- Phone number
- Billing and shipping address
- Date of birth (for age verification)
- Payment information (processed securely by third-party providers)
Information We Collect Automatically:
- IP address
- Device and browser type
- Pages visited and time spent on site (via cookies or analytics tools)
Age Verification:
We are committed to preventing underage sales. You must be at least 18 years old to purchase from us. We may use third-party tools to verify your age.
How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Verify your age and identity
- Provide customer service
- Send order updates and marketing communications (if you opt in)
- Improve our website and services
- Comply with legal requirements
How We Share Your Information
We do not sell your personal information.
We may share your data with:
- Payment processors (e.g., Stripe, Square)
- Shipping carriers (e.g., USPS, FedEx)
- Age verification services
All third parties are required to handle your data securely and in compliance with applicable laws.
Your Choices
You may:
- Opt out of marketing emails at any time by clicking "unsubscribe"
- Access, update, or delete your personal data by contacting us
- Disable cookies through your browser settings (may affect site performance)
Security
We implement appropriate technical and organizational measures to protect your information. However, no system is 100% secure. You are responsible for keeping your passwords and account information confidential.
Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our agreements.
Compliance with Laws
We comply with all applicable privacy laws, including:
- GDPR
- Age-restriction and tobacco/vape sales laws
Updates to This Policy
We may update this Privacy Policy at any time. The revised version will be posted here with the updated effective date. Continued use of our services means you accept any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: kevin@pyropuff.com
Phone: +27 61 783 0721