Privacy Policy

Last updated: November 6, 2025

This Privacy Policy describes how Pyro Puff collects, uses, shares, and protects your personal information when you visit our store, make a purchase, or interact with us online or offline.

By using our services, you agree to the practices outlined below.

Information We Collect

We collect the following types of personal information:

Information You Provide to Us:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Date of birth (for age verification)
  • Payment information (processed securely by third-party providers)

Information We Collect Automatically:

  • IP address
  • Device and browser type
  • Pages visited and time spent on site (via cookies or analytics tools)

Age Verification:

We are committed to preventing underage sales. You must be at least 18 years old to purchase from us. We may use third-party tools to verify your age.

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Verify your age and identity
  • Provide customer service
  • Send order updates and marketing communications (if you opt in)
  • Improve our website and services
  • Comply with legal requirements

How We Share Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (e.g., Stripe, Square)
  • Shipping carriers (e.g., USPS, FedEx)
  • Age verification services

All third parties are required to handle your data securely and in compliance with applicable laws.

Your Choices

You may:

  • Opt out of marketing emails at any time by clicking "unsubscribe"
  • Access, update, or delete your personal data by contacting us
  • Disable cookies through your browser settings (may affect site performance)

Security

We implement appropriate technical and organizational measures to protect your information. However, no system is 100% secure. You are responsible for keeping your passwords and account information confidential.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and enforce our agreements.

Compliance with Laws

We comply with all applicable privacy laws, including:

  • GDPR
  • Age-restriction and tobacco/vape sales laws

Updates to This Policy

We may update this Privacy Policy at any time. The revised version will be posted here with the updated effective date. Continued use of our services means you accept any changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: kevin@pyropuff.com

Phone: +27 61 783 0721