Pyro Puff Retailer Terms of Service
By becoming an authorized retailer of Pyro Puff, you ("Retailer") agree to the following Terms of Service. These terms govern the wholesale purchase, resale, and representation of Pyro Puff products.
Authorization & Use of Brand
- Retailers must be pre-approved and maintain active account status to sell Pyro Puff products.
- Retailers may use Pyro Puff trademarks, logos, and images solely to market and sell genuine Pyro Puff products.
- All marketing materials must be approved or provided by Pyro Puff.
Order Requirements
Minimum Order Quantity (MOQ):
- All orders must be paid in full before shipping unless otherwise agreed in writing.
- We reserve the right to update pricing and MOQ with 30 days' written notice.
Payment Terms
- Accepted payment methods: Credit card, bank transfer, etc.
- Returned checks or chargebacks may result in account suspension.
Shipping & Delivery
- Orders are shipped within business days of payment confirmation.
- Risk of loss passes to the Retailer upon delivery to carrier.
- Shipping costs and duties are the Retailer's responsibility unless otherwise agreed.
Returns & Damages
- All sales are final unless products are defective or damaged in transit.
- Claims for damaged or defective items must be submitted within 10 days of receipt with photos and proof of purchase.
- Approved returns will receive store credit or replacement, not refunds.
Resale Policy
Retailers must not engage in price gouging or significantly undercut MSRP.
Account Suspension & Termination
Pyro Puff reserves the right to suspend or terminate retailer accounts for:
- Breach of these terms
- Unauthorized resale or brand misuse
- Repeated customer complaints or unprofessional conduct
Intellectual Property
All intellectual property rights remain the sole property of Pyro Puff. No license is granted beyond what is expressly stated in this agreement.
Limitation of Liability
Pyro Puff is not liable for any indirect, incidental, or consequential damages related to the use or resale of our products.
Amendments
Pyro Puff reserves the right to update these terms at any time. Retailers will be notified of any changes in advance.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
Email: kevin@pyropuff.com
Phone: +27 61 783 0721